FAQ

WILLOW PLACE CLINICAL PROGRAM

Is Willow Place for Women an inpatient or an outpatient facility?

Willow Place for women is an outpatient day treatment facility, offering Partial Hospitalization and Intensive Outpatient treatment. We also have a sober/supportive living component where women can live in one of our homes.

Where is Willow Place for Women located?

Willow Place for Women is located in Asheville, North Carolina. Our houses are in the West Asheville neighborhood and our clinical building is located in Biltmore Village.

What diagnosis do you treat?

Willow Place accepts clients with a history of substance abuse, eating disorders, or mental health conditions such as depression, anxiety and PTSD.

What insurance does Willow Place accept?

Willow Place accepts all major insurances. We are in network with BCBS and are also able to accept TRICARE. Additionally we are able to work very well with out-of-network insurance providers.

Does Willow Place for Women accept Medicare or Medicaid?

Unfortunately, not at this time. Willow Place does not accept Medicare or Medicaid, but we are more than happy to refer you to a facility that does.

How long is the program?

On average, Willow Place for Women is between 3 and 6 months, but program length is also contingent upon the needs of the client and insurance authorization.

How do I get admitted?

Admission to Willow Place for Women can be easily arranged by contacting one of our Admissions Coordinators at (828) 707-6084. They can assist with insurance verification and payment questions. If you are not coming directly from another facility, a pre-admission assessment over the phone and a medical clearance are required prior to admission to ensure appropriate placement. The phone assessment usually takes 20-30 minutes.

What are your current COVID-19 policies?

In order to admit to our program you will need a negative PCR (molecular test). While attending, our women are temperature and symptom checked daily, and must wear a mask. Appropriate quarantine procedures are in place in the case that someone is symptomatic.

Do you provide transportation from the bus station or the airport when someone is arriving?

Yes, one of the house managers will be there to pick the new client up.

What airport should I fly into?

Willow Place suggest for new arrivals to fly into Asheville Regional Airport AVL (10-15 minute drive) and/or Greenville-Spartanburg International Airport GSP (45-60 minute drive).

What should I bring to Willow Place for Women treatment?

Insurance Card, Drivers license, Prescription/Med Card, All medications (in original bottles), Lunch on scheduled days, Cell phone, Treatment “homework”- if applicable

Will my loved ones be contacted once I arrive at the facility?

When you arrive at Willow Place for Women, you will have your cell phone and will be able to contact your family or people of choice to let them know you arrived. Therapists will contact the appropriate family members within 7 days of admission to coordinate family sessions and clinical updates.

Do I need to bring lunch to treatment?

Yes, the clients are responsible to bring their own lunch 4 out of 5 days a week. Lunch is provided for the PHP clients via a cook shop with our Licensed and Registered Dietitian.

Should I bring my medications to treatment?

Please bring any medications you are currently prescribed in the original prescription bottle to Willow Place for Women the day you admit into our program.

Do clients get drug tested in treatment as well as in housing?

Yes, our clients are drug tested at random in both treatment and housing.

Payment Information

Do you accept insurance?

Willow Place for Women can work with most private and commercial insurance policies. Willow Place accepts all major insurances. We are in network with BCBS and are also able to accept TRICARE. Additionally we are able to work very well with out-of-network insurance providers. We are certainly able to work with many out-of- network plans in a manner that will not hinder your access to our outpatient treatment facility. Although private and/or commercial insurance plans may cover a portion of the treatment costs of our program, there may still be a deductible or an out of pocket cost that applies and will need to be met or paid upon admission.

Do you accept Medicare or Medicaid?

Unfortunately, Willow Place for Women does not accept Medicare or Medicaid. If you are unable to private pay to attend our facility, please contact one of our Admissions Coordinators in order to obtain a referral to a Medicare or Medicaid-contracted facility at (828) 707-6084.

What are your private pay rates?

Our private pay rates are calculated based upon a per diem (“per day”) rate and will vary depending upon length of stay and program enrollment. Please call our Admissions Department at (828) 707-6084 for your individualized price quote and payment options.

What forms of payment are accepted?

We accept all major credit cards, certified or cashier’s checks, and cash. If your credit card is linked to your bank account, your bank may have a daily limit imposed and you will need to contact your bank to temporarily lift this limit. All payments for admission are due BEFORE the client starts Willow Place for Women to ensure payment and start day. After admission, all payments are due the 1st of each month with late fees that may apply if payments are late past the 5th of each month.

Do you offer payment plans for any remaining insurance cost?

Yes, we are happily able to make a payment plan extending over a few months.

If I leave treatment early, what is your refund policy?

If the discharge is considered a completion, refund will be distributed upon a daily pro-rate basis within 14 to 21 business days of discharge. If the discharge is considered Against Medical Advice (A.M.A.), Against Staff Advice (A.S.A), or Therapeutic Discharge (T.D.), a limited refund policy may be instituted depending on the individual circumstances. If a relapse happens, NO refund will be given for Willow Place Treatment or in Willow Place Housing, but in this case we will assist in finding the appropriate treatment facility for the client and make any necessary referrals. Any pending pharmacy or lab charges will be deducted from a pending refund.

WILLOW PLACE HOUSING

What costs are there in sober living?

Rent is $795/mo and there is a one time $500 admin fee.

Are clients permitted cars?

Clients can earn car privileges after their first week and can show they have sponsor and home group (must meet requirements and have no disciplinary actions)

Do clients have to attend treatment to stay in housing?

No, we have a step-down house that’s available to the community.

Are there curfews?

Yes, clients have a curfew on a level based system that is extended as they drop down levels of care and show history of good behavior.

Is smoking/vaping allowed?

Yes, outside in approved areas.

Are private rooms available in Willow Place Housing?

Private rooms are typically not available in housing. Our bedrooms house 2 clients, except the master bedrooms which houses up to 3 clients. Willow Place houses are 4-bedroom, 3 bath houses which are located directly beside each other.

Is food provided?

No. We are a life skills oriented program and each woman is responsible for her own grocery shopping. Case Managers can help with budgeting or applying for food stamps for women who qualify.

What is a good weekly allowance for Willow Place Housing?

On average, between $50 to $75 a week is a good allowance. We do not like our client to have cash, so we recommend debit cards, gift cards, or prepaid cards.

Is transportation provided to treatment?

Yes, transportation is provided to and from Willow Place Treatment. For women in Willow Place Housing, transportation to the clinical building is provided as long as they are living in the house. For women in alternate housing, transportation is provided for their first month of treatment. Clients in Willow Place Housing are responsible for transportation to any other trips or errands.

What other types of transportation does Willow Place Housing provide?

Willow Place will provide transportation to meetings and errands for the first 7 days a woman is living in the house.

Are overnight passes allowed?

No. At this time due to COVID, Willow Place Housing is restricting any overnight trips.